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Last Updated: 10 December 2023

SUPPLIER RETURN POLICY

1. PURPOSE

This policy defines the conditions and procedures under which BANALYA® S.A. may return materials, supplies, chemicals, packaging, and any other goods purchased from suppliers when such goods do not meet the agreed specifications, quality standards, or contractual terms.

2. SCOPE

This policy applies to all suppliers of BANALYA® S.A., including but not limited to:

  • Packaging materials, including carton boxes, plastic bags, liners, labels, and pallets.
  • Chemicals and agricultural inputs.
  • Industrial materials, spare parts, and consumables.
  • Any other goods acquired through the Purchasing Department.

3. REASONS FOR RETURN

BANALYA® S.A. reserves the absolute right to return goods to the supplier in the event of:

  • Non-compliance with technical specifications or purchase order conditions.
  • Quality defects, contamination, or deterioration.
  • Damage detected upon delivery or during operational use.
  • Expired or near-expiry materials or chemicals.
  • Incorrect quantities, products, formulations, batches, or brands.
  • Missing or incomplete documentation, including technical data sheets, MSDS, or certificates.

4. INSPECTION AND NOTIFICATION

All goods received shall be subject to inspection upon arrival and during operational use.

BANALYA® S.A. reserves the right to identify defects after the initial reception when such defects are not immediately detectable.

Any non-conformity shall be notified within five (5) business days or within a reasonable period after its detection.

5. RETURN AUTHORIZATION

No return shall be processed without prior written authorization from BANALYA® S.A.

The supplier shall comply with the return instructions, timeline, and logistics procedures established by BANALYA® S.A.

Returned goods must remain in their original condition unless the nature of the defect requires otherwise.

6. LOGISTICS AND ASSOCIATED COSTS

All costs related to returns, including transportation, handling, replacement, disposal, or re-export, shall be fully borne by the supplier when the return results from supplier non-compliance.

BANALYA® S.A. shall not assume any cost arising from supplier errors, defective goods, or non-compliance with the agreed conditions.

7. COMPENSATION POLICY — CREDIT ONLY, NO REFUND

Under no circumstances shall BANALYA® S.A. issue cash refunds. All compensation shall be handled exclusively through one or more of the following methods:

  • Issuance of a credit note.
  • Replacement of the affected goods.
  • Deduction from future invoices.

BANALYA® S.A. reserves the right to apply credit notes to future purchases at its convenience.

8. REJECTED MATERIALS

Materials considered unsafe, non-compliant, contaminated, defective, or unsuitable for use may be rejected immediately.

Such materials may be returned, disposed of, or destroyed under the supplier’s full responsibility and at the supplier’s sole cost.

9. REPEATED NON-COMPLIANCE

Repeated quality, documentation, delivery, or compliance issues may result in:

  • Suspension of purchases.
  • Supplier performance review.
  • Removal from the approved supplier list.
  • Immediate termination of the commercial relationship.

10. LIMITATION OF LIABILITY

BANALYA® S.A. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use, failure, defect, or non-compliance of supplied goods.

11. ACCEPTANCE OF POLICY

By supplying goods to BANALYA® S.A., the supplier irrevocably acknowledges and accepts this Supplier Return Policy as a binding and integral part of the commercial relationship.