A1: BANALYA® S.A. is an Ecuadorian exporter of high-quality bananas, focused on reliable service, responsible operations, and international trade.

A2: Our main office is in Guayaquil, Ecuador. We also maintain an international commercial presence to support customers in different markets.

A3: We specialize in exporting Cavendish bananas in different box formats and commercial presentations for international customers.

A4: You can contact us through our website, www.banalya.com, or by using the official email address published on our website.

A5: Send your company details, destination, required product, box type, and estimated quantity through our website or official email.

A6: Available methods may include bank transfer, irrevocable confirmed letter of credit, and documentary collection. The applicable terms are confirmed for each transaction.

A7: Yes. You can request our current product catalog through www.banalya.com or by official email.

A8: Submit your company name, tax identification, email, destination port, product, and required quantity. Our commercial team will prepare the pro forma invoice.

A9: Yes. We export bananas internationally through established shipping lines and according to the Incoterm agreed with the customer.

A10: Transit time depends on the destination, shipping line, route, and vessel schedule. An estimated delivery date is provided before shipment.

A11: We work with internationally recognized Incoterms. The final shipping term is defined in the commercial agreement and pro forma invoice.

A12: Shipments can be tracked using the booking, bill of lading, or container number through the corresponding shipping line or the tracking tools available on www.banalya.com.

A13: Capacity depends on the box format and loading method. Common configurations include approximately 1,200 boxes of 18.14 kg or 1,540 boxes of 14 kg.

A14: FOB prices may change according to market conditions, season, supply, destination, packaging, and logistics. Contact our commercial team for an updated quotation.

A15: The documentation may include the bill of lading, commercial invoice, packing list, and phytosanitary certificate, according to the destination requirements.

A16: Contact our customer support team through www.banalya.com or official email, including your order or shipment reference and a brief description of the issue.

A17: We apply reasonable administrative and technical measures to protect personal and commercial information. Further details are available in our Privacy Policy.

A18: Yes. We promote responsible agricultural practices, quality control, efficient logistics, and support for the communities connected to our operations.

A19: Send your company profile, country, market experience, and business proposal through www.banalya.com or official email for evaluation.